{"id":24517,"date":"2026-06-26T15:03:16","date_gmt":"2026-06-26T13:03:16","guid":{"rendered":"https:\/\/bijoumani.fr\/?page_id=24517"},"modified":"2026-07-01T16:04:52","modified_gmt":"2026-07-01T14:04:52","slug":"politique-de-retour-et-de-remboursement","status":"publish","type":"page","link":"https:\/\/bijoumani.fr\/de\/politique-de-retour-et-de-remboursement\/","title":{"rendered":"Politique de retour et de remboursement"},"content":{"rendered":"<p class=\"wp-block-paragraph\">Nous souhaitons que vous soyez satisfait(e) de votre commande.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Retours<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Vous disposez d\u2019un d\u00e9lai de&nbsp;<strong>14 jours<\/strong>&nbsp;\u00e0 compter de la r\u00e9ception de votre commande pour demander un retour, conform\u00e9ment \u00e0 la r\u00e9glementation en vigueur.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Les articles doivent \u00eatre&nbsp;<strong>non port\u00e9s<\/strong>, en parfait \u00e9tat et retourn\u00e9s dans leur emballage d\u2019origine.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Remboursement<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Apr\u00e8s r\u00e9ception et v\u00e9rification du retour, le remboursement sera effectu\u00e9 sur le moyen de paiement utilis\u00e9 lors de l\u2019achat, dans un d\u00e9lai maximal de\u00a0<strong>14 jours<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Frais de retour<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Les frais de retour sont \u00e0 la charge du client, sauf si l\u2019article re\u00e7u est d\u00e9fectueux ou ne correspond pas \u00e0 la commande.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Articles d\u00e9fectueux ou erreur de commande<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Si votre bijou est endommag\u00e9 \u00e0 la livraison ou si vous avez re\u00e7u un mauvais article, contactez-nous dans les&nbsp;<strong>48 heures<\/strong>&nbsp;suivant la r\u00e9ception en joignant des photos. Nous trouverons une solution adapt\u00e9e (remplacement ou remboursement).<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Politique de remboursement en cas de non\u2011livraison<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Bijoumani s\u2019engage \u00e0 exp\u00e9dier les commandes dans les d\u00e9lais annonc\u00e9s lors de l\u2019achat. Conform\u00e9ment \u00e0 l\u2019article <strong>L216\u20111 du Code de la consommation<\/strong>, si aucun d\u00e9lai n\u2019est indiqu\u00e9, la livraison doit intervenir dans un d\u00e9lai maximum de <strong>30 jours<\/strong> apr\u00e8s la commande.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Non\u2011livraison ou retard anormal<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Si le client ne re\u00e7oit pas sa commande dans un d\u00e9lai raisonnable apr\u00e8s exp\u00e9dition, ou si le d\u00e9lai l\u00e9gal de livraison est d\u00e9pass\u00e9, il peut demander :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>une nouvelle exp\u00e9dition<\/strong>, ou<\/li>\n\n\n\n<li><strong>un remboursement int\u00e9gral<\/strong> de la commande.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong> V\u00e9rification du dossier<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Avant tout remboursement, Bijoumani proc\u00e8de \u00e0 une v\u00e9rification :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>du statut de livraison,<\/li>\n\n\n\n<li>des informations de suivi,<\/li>\n\n\n\n<li>et de la confirmation de non\u2011r\u00e9ception.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>D\u00e9lai de remboursement<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Une fois la non\u2011livraison confirm\u00e9e, <strong>le remboursement sera effectu\u00e9 dans un d\u00e9lai maximum de 30 jours<\/strong>. Le remboursement est r\u00e9alis\u00e9 via le m\u00eame moyen de paiement utilis\u00e9 lors de l\u2019achat.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Kontakt<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pour toute demande de retour ou de remboursement, contactez-nous \u00e0 :<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>E-mail :<\/strong>&nbsp;<a href=\"mailto:contact@votreboutique.fr\">contact@bijoumani.fr<\/a><\/p>","protected":false},"excerpt":{"rendered":"<p>Nous souhaitons que vous soyez satisfait(e) de votre commande. Retours Vous disposez d\u2019un d\u00e9lai de&nbsp;14 jours&nbsp;\u00e0 compter de la r\u00e9ception de votre commande pour demander un retour, conform\u00e9ment \u00e0 la r\u00e9glementation en vigueur. Les articles doivent \u00eatre&nbsp;non port\u00e9s, en parfait \u00e9tat et retourn\u00e9s dans leur emballage d\u2019origine. Remboursement Apr\u00e8s r\u00e9ception et v\u00e9rification du retour, le [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","_seopress_robots_follow":"","_seopress_robots_imageindex":"","_seopress_robots_snippet":"","_seopress_robots_primary_cat":"","_seopress_robots_breadcrumbs":"","_seopress_robots_freeze_modified_date":"","_seopress_robots_custom_modified_date":"","_seopress_robots_canonical":"","_seopress_social_fb_title":"","_seopress_social_fb_desc":"","_seopress_social_fb_img":"","_seopress_social_fb_img_attachment_id":0,"_seopress_social_fb_img_width":0,"_seopress_social_fb_img_height":0,"_seopress_social_twitter_title":"","_seopress_social_twitter_desc":"","_seopress_social_twitter_img":"","_seopress_social_twitter_img_attachment_id":0,"_seopress_social_twitter_img_width":0,"_seopress_social_twitter_img_height":0,"_seopress_redirections_value":"","_seopress_redirections_enabled":"","_seopress_redirections_enabled_regex":"","_seopress_redirections_logged_status":"","_seopress_redirections_param":"","_seopress_redirections_type":0,"_seopress_analysis_target_kw":"","_monsterinsights_skip_tracking":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-24517","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/bijoumani.fr\/de\/wp-json\/wp\/v2\/pages\/24517","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bijoumani.fr\/de\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/bijoumani.fr\/de\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/bijoumani.fr\/de\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/bijoumani.fr\/de\/wp-json\/wp\/v2\/comments?post=24517"}],"version-history":[{"count":3,"href":"https:\/\/bijoumani.fr\/de\/wp-json\/wp\/v2\/pages\/24517\/revisions"}],"predecessor-version":[{"id":24543,"href":"https:\/\/bijoumani.fr\/de\/wp-json\/wp\/v2\/pages\/24517\/revisions\/24543"}],"wp:attachment":[{"href":"https:\/\/bijoumani.fr\/de\/wp-json\/wp\/v2\/media?parent=24517"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}